Where are you located? I want to know where my order is shipped from.
Studio Fabric Shop is located in Toronto, Canada.
How do you ship?
All North American orders are sent via Canada Post, mostly using Expedited service. Most orders are trackable and insured. Orders are processed and shipped within two business days (faster if possible), and delivery should be within 1-7 days depending on your location. If extra-speedy or courier shipment is required, please send me an email when you complete your order. I will do my best to accommodate special shipping requests.
International orders are usually sent via Canada Post's Small Parcel Air service. If your order is large and/or the distance is far, I will calculate the shipping options and let you know what they are so that you can make a decision before your order ships. Depending on your location, delivery may take up to a few weeks. We will give you more specific information when your order is shipped.
If your order is a gift, I am pleased to enclose a note on your behalf and to ship directly to the recipient. Just email me this information at firstname.lastname@example.org or include a note when you place your order.
I'm in a rush; can you ship my order more quickly?
If you need your items as quickly as possible, let me know with a note when you place your order, and I will let you know how quickly I can ship, and what shipping alternatives I can offer you (e.g. courier or express service).
Can I pick up my order?
During the COVID-19 crisis, with so many people sewing masks and eager to get their fabric quickly, I am temporarily offering porch pickup from my home in East York, Toronto. Include a note with your order indicating that would like to pick up, and I will refund your shipping fees manually, and then let you know the exact pickup address.
How much does shipping cost?
Shipping is based on weight, and will be calculated at checkout. Average shipping costs are $10 for Ontario, $10-$15 for the rest of Canada, $12-$20 for the United States, and $15-$25 for the rest of the world. You will see the shipping cost before you finalize your order.
Please note that we are not responsible for customs or brokerage charges incurred on shipments travelling outside of Canada. These will vary by country and it is the recipient's responsibility to pay these charges if they applied.
What about returns and exchanges?
At Studio Fabric Shop we are dedicated to providing excellent customer service. We inspect every item thoroughly before shipping, and try to photograph and describe items very accurately. Please let us know if there is any problem with your order within 7 days of receiving it. We will quickly refund or replace any defective or incorrectly-shipped item if it is returned in its original condition.
We generally do not accept returns on cut fabric. If you feel that we misrepresented the appearance or quality of the fabric and you're not pleased with it, please let us know and we will consider accepting the return, but this will be done on a case-by-case basis.
All sale/clearance items are non-returnable.
Incorrect or Defective Items
We stand by the high quality of our products and service. If we have made a mistake in your order, or if you receive a defective item, we will gladly issue to you a full refund or replacement upon receipt and verification of the item.
Want to get in touch?
If you have any questions about your order, please don't hesitate to contact us. The best and fastest way is by email at email@example.com. If you need to speak with us in person, let us know and we'll call you right back!